Privacy Policy

This policy explains when and why we collect personal information from the https://5starhup.co.uk website, how we use it, keep it secure and your rights.

 

We reserve the right to amend this Privacy Policy from time to time without prior notice and you are advised to check this page regularly for the latest version.

 

This website is operated and maintained by Ultraframe UK Ltd t/a hup! on behalf of 5 Star Construction Services Limited.

 

Quote Request - Name, postcode, email address, telephone number. This allows us to effectively follow up your enquiry and ensure we service your area.

 

Request a Brochure - Name, email address, telephone number, postcode. This allows us to effectively follow up your enquiry and ensure we service your area if you opt to receive a free quote.

 

Contact Form - Name, postcode, telephone number, email address. This allows us to effectively follow up your enquiry.

 

Only necessary employees at 5 Star Construction Services Limited have access to your personal data in order to manage your enquiry. 

 

hup! website administrators have access to your personal data. All personal data submitted through this website is stored in a platform maintained and owned by Ultraframe UK Ltd t/a hup!. 

 

Third party agency partners have access to the personal data submitted through this website whilst carrying out updates and maintenance. All third parties are required to comply with General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR) when dealing with your personal data.

We do not sell your data to any third parties.

 

Ultraframe UK Ltd t/a hup! and 5 Star Construction Services Limited act as data processors and controllers when dealing with your personal data.

 

All hup! owned systems and processes are managed by Ultraframe UK Ltd t/a hup! and comply with the General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR) when dealing with your personal data.

 

In addition, we may transfer your personal data into our systems in order to effectively manage your enquiry and any subsequent order/installation. Our systems and processes comply with the General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR) when dealing with your personal data.

 

For full details on how 5 Star Construction Services Limited manage your personal data, please refer to our full privacy statement here – https://www.5starwindows.co.uk/legal/privacy-policy/.

 

Any personal data we hold about you in the hup! dashboard is anonymised and no longer accessible after 24 months. 

 

Where your personal data is stored separately by 5 Star Construction Services Limited, we will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or contractual requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and any applicable legal or contractual requirements.

Your contact details, measurements and products used are retained on our systems for the duration of your guarantee so that we can carry out necessary repairs. If you request that we delete this information it will impact on the repairs/replacements we will be able to offer.

 

• We will not transfer your personal data outside the EU without your consent.

• Ultraframe UK Ltd t/a/ hup! has implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.

• Please note when transmitting information to us over the internet, this can never be guaranteed to be 100% secure.

• We will notify you promptly in the event of any data breach of your personal data which might expose you to serious risk.

 

You have the following rights under GDPR:

 

• to access your personal data

• to be provided with information about how your personal data is processed

• to have your personal data corrected

• to have your personal data erased in certain circumstances

• to object to or restrict how your personal data is processed

• to have your personal data transferred to yourself or another business in certain circumstances

 

You also have the right to take any complaints about how we process your personal data to the Information Commissioner:

 

Email: https://ico.org.uk/concerns 

Telephone: 0303 123 1113

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Data Department
5 Star Construction Services Limited

Worcester Road

Kidderminster

DY10 1JR

 

You can email our Data Protection Officer at [email protected].